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When an illness or injury strikes, will you know where to go for care?

If you’re suddenly sick or injured, your first thought may be to head to the emergency room. But depending on your medical issue, the ER may not be your best choice.

A good rule of thumb: If you fear the situation is life-threatening or severe enough to cause permanent damage, call 911 or go to the emergency room, If not, try to get in with your primary care provider. They generally keep some appointments open in case one of their patients has an unexpected injury or illness. If you can’t get an appointment with your regular doctor or if it’s after hours, head to Acute Care.

As for pricing, primary care and acute care are reasonable in cost. The cost is substantially higher if you make a trip to the emergency room instead. Plus, your co-pay will likely be lower at primary care or acute care than that at the emergency department.

Acute Care is open Monday-Saturday. M-F (first appointment at 7:40 a.m; last appointment at 6:40 p.m.). Saturday (first appointment at 8:30 a.m., last appointment at 1:45 p.m.).

You may schedule your Acute Care visit:

  1. Online (schedulers are online from 7 a.m. – 7 p.m. weekdays; 8 a.m. – 2 p.m. Saturdays).
  2. By phone (641) 842-7211.
  3. In-person at 1202 W Howard Street/1002 S. Lincoln Street.

Walk-ins are welcomed. You may need to wait for the next available opening in the schedule. Openings are often limited during the evening hours. See last appointment times above. 

 

Remember: If you are experiencing symptoms such as chest pain, difficulty breathing, uncontrolled bleeding or other life-threatening issues – go straight to the ER.