If you have a life-threatening emergency, please dial 9-1-1.
Trust your emergency care to Knoxville Hospital & Clinics.
We know that a trip to the emergency department can be frightening. At Knoxville Hospital & Clinics, our goal is to ensure that our patients receive the appropriate care in a timely manner, and with the high quality, privacy and respect that they deserve.
Knoxville Hospital & Clinics’ Emergency Department is open 24-hours a day, every day of the year, to provide emergency care to persons suffering from critical illnesses and traumatic injuries. We care for more than 7,000 patients per year.
Our Emergency Department is staffed by highly skilled, board-certified physicians, physician assistants and/or nurse practitioners who work in close collaboration with a wide variety of specialists, including laboratory, imaging, pharmacy, and surgery medical professionals. Our registered nurses are specially trained and certified in trauma and emergency services.
We offer the latest in diagnostic imaging technology, including CT scanning and MRI. Our emergency department is also able to call upon the extensive resources of the Knoxville Hospital & Clinics to give our patients whatever care they might need.
Mercy One, one of Iowa’s premier air ambulances, has one of its two helicopters based at the local municipal airport. This helicopter service’s immediate availability and rapid response time are all assets to our community’s health.
Recent expansion and renovation of the emergency department accommodates the increasing demand for more modern space and equipment to facilitate the patient’s care. Renovations include remodeled and enlarged trauma bays and triage rooms allowing our health care providers to move around the unit better and provide more efficient care. In addition, the new emergency admitting area provides more privacy, confidentiality, and security for patients and staff.
What to expect at our ER
Our team of health care professionals will make every effort to serve you as quickly as possible and provide the highest quality care. It is important to note that the emergency department does not function on a first-come, first-served basis. As you can understand, patients requiring the most urgent care – motor vehicle accident victims…persons suffering a heart attack – are seen first. While we make every attempt to avoid delays for any patient, there may be times when you may need to wait while we care for those with a life-threatening condition. We appreciate your patience. If you are required to wait, we ask that you tell the triage nurse at once if your condition changes and you begin to feel worse.
Critical Access hospital and acute care patient transfers
Knoxville Hospital & Clinics serves as a critical access hospital, which means we provide first-line treatment for emergency patients, and play a crucial role in stabilizing patients and coordinating transfers to tertiary care for patients who need a higher level of care. Through our affiliation with Mercy-Des Moines, we are able to expedite the transfer of patients to their facility via Mercy One’s helicopter. In a matter of minutes, patients are in their trusted hands.
When an illness or injury strikes, will you know where to go for care?
If you’re suddenly sick or injured, your first thought may be to head to the emergency room. But depending on your medical issue, the ER may not be your best choice.
A good rule of thumb: “If you fear the situation is life-threatening or severe enough to cause permanent damage, call 911 or go to the emergency room,” said Kellie Jones, ER Coordinator. “If not, try to get in with your primary care provider. They generally keep some appointments open in case one of their patients has an unexpected injury or illness. If you can’t get an appointment with your regular doctor or if it’s after hours, head to Acute Care.”
As for pricing, primary care and acute care are reasonable in cost. The cost is substantially higher if you make a trip to the emergency room instead. Plus, your co-pay will likely be lower at primary care or acute care than that at the emergency department.