Clinic Scheduler – PRN

This is a PRN (as needed) position. 

Under the general supervision of Clinic Director, the Clinic Scheduler is responsible for all activities surrounding appointments for clinic patients and assisting with chart review/auditing.

Essential Functions

  • Has initial contact with the patient and is responsible for providing comprehensive, coordinated and seamless service to the patients.
  • Obtains current and accurate demographic and insurance information
  • Makes patient appointments appropriately according to templates and insurance.
  • Validates the status of insurance.
  • Makes appropriate referrals to assist the uninsured population.
  • Performs telephone duties as required and routes calls to appropriate staff. Routes messages appropriately per protocol.
  • Maintains overall understanding of clinic functions and escorts patients and public to the proper destination.
  • Conducts themselves so as to provide the best Patient experience possible. Closes patient appointment with short survey of visit.
  • Leads daily huddles with providers.
  • Completes Chart Audits for scheduled Medicare patients.
  • Other duties as assigned.

Job Requirements

  • High School Graduate or GED required
  • Mandatory Report Training
  • Computer skills required
  • Insurance Knowledge is preferred
  • Healthcare Background preferred
  • Exceptional Customer Service skills required.
  • Required to complete all annual competency training and maintain license and/or certification.
  • Regular and predictable attendance is a required function of this position.

This position is eligible for contributing to our retirement plan.