KNOXVILLE – Medication management, education and counseling provided to the patient has earned Knoxville Hospital & Clinics the Improving Care Transitions Award from the Iowa Healthcare Collaborative (IHC). The 2017 IHC Patient Safety Awards were distributed at the statewide Patient Safety Conference on March 14.

Medication management is one of the most significant patient safety issues in modern healthcare today. Understanding this, the pharmacists at Knoxville Hospital & Clinics began providing medication counseling to patients and caregivers of patients transitioning to home or a nursing home. Prior to the face-to-face counseling with the patient, pharmacists review the provider’s medication reconciliation and identify any errors in dosing, instructions, route, strength and duplication. The pharmacist reviews with the patient and family and caregivers all medications the patient will be continuing after he or she is discharged. Education is provided on the amount, frequency and timing of dosing, as well as side effects and when the patient should contact their primary care provider.

“The most important aspect of the counseling is the opportunity for the patient or family/caregivers to ask questions and verbalize understanding of the post-discharge medication regimen,” said Elly Shaw, Director of Quality & Compliance at Knoxville Hospital & Clinics. “This project has been a huge first step in solving the problem of medication reconciliation and ensuring that the patient’s transition from hospital to home is as successful as possible.”

Other Iowa hospitals receiving awards for outstanding patient safety were Fort Madison Community Hospital, CHI Health Mercy Council Bluffs, Van Buren County Hospital, and Lucas County Health Center.

“We are very proud of the work being done in Iowa,” said Dr. Tom Evans, president and CEO of IHC. “Patient safety is about eliminating unintended consequences of medical care. These awards allow us to highlight some of the best efforts in our state as we work toward our vision of delivering the most effective and efficient healthcare in the nation.”

Knoxville Hospital & Clinics, a Critical Access Hospital serving Marion County and the surrounding area, is dedicated to providing personal, progressive quality health care with compassion.  For more information regarding this release and other happenings at Knoxville Hospital & Clinics, call the Public Relations office at (641) 842-1418 or visit