Unexpected illness or injury.

When an illness or injury strikes, will you know where to go for care?

If you’re suddenly sick or injured, your first thought may be to head to the emergency room. But depending on your medical issue, the ER may not be your best choice.

A good rule of thumb: If you fear the situation is life-threatening or severe enough to cause permanent damage, call 911 or go to the emergency room, If not, try to get in with your primary care provider. They generally keep some appointments open in case one of their patients has an unexpected injury or illness.

If you can’t get an appointment with your primary care provider or if it’s after clinic hours, contact Acute Care.


Monday-Friday, 7 a.m. – 7 p.m.
(first appointment at 7:20 a.m., last appointment at 6:40 p.m.)

Saturday, 8 a.m. – 2 p.m.
(first appointment at 8:30 a.m., last appointment at 1:45 p.m.)

You may schedule your Acute Care visit:

Request an appointment time at My Knoxville Portal (schedulers are online from 7 a.m. – 7 p.m. weekdays; 8 a.m. – 2 p.m. Saturdays) or by calling (641) 842-7211.


Jennifer L. Coxe, ARNP

Jennifer Coxe, ARNP, is an advanced registered nurse practitioner who provides patient care at the Acute Care Clinic in Knoxville. She has diverse experiences and treats a wide range of unexpected illnesses and minor injuries.

To schedule an appointment to see Jennifer, call (641) 842-7004.

Kate Ripperger

Kate Ripperger, ARNP

Kate Ripperger, ARNP, is an advanced registered nurse practitioner and provides Acute Care services at Knoxville. As an Acute Care provider, Kate provides care for individuals who are experiencing cold and flu symptoms; minor burns, cuts or rashes; ear, sinus, or urinary tract infection; sprains or strains; pink eye; vomiting and diarrhea; and other acute ailments.

To schedule an appointment to see Kate, call (641) 842-7004.