ATTENTION MOBILE DEVICE USERS.
There is a mobile app for My Knoxville Portal. The Apple and Android app is called HealtheLife. Once downloaded on your smart phone or tablet, you can access your My Knoxville Portal account from anywhere.
General Information and Enrollment
What is My Knoxville Portal?
My Knoxville Portal provides secure, online access to your personal medical information. My Knoxville Portal will allow patients to:
- Send secure electronic messages to their healthcare team
- Request appointments
- View visit summaries
- View lab results and vitals
- Access healthcare resources
- View a family member’s medical record (authorization required)
How do I sign up?
Patients requesting access to their own information can sign up two ways:
- Complete the authorization form and return to the clinic front desk. After the form is received, we will send an email invitation to the email you provided within 4 business days.
- Complete the self-enrollment process (see below)
Please note: individuals requesting proxy access to a family member’s medical record must complete the authorization form and return to the clinic front desk. Proxy access cannot be granted through self-enrollment.
How do I claim my invitation?
Open the email and click on the link that says “Accept Invitation to My Knoxville Portal”. This will direct you to the My Knoxville Portal account set up page. You will be asked to provide information to verify your identity and set a password for your account.
What if I didn’t receive my invitation email?
Please first check your spam or junk mail folders in your email account. If you still can’t find it, please call the Knoxville Clinic at 641-842-7211.
How do I self-enroll?
- Go to http://knoxvillehospital.iqhealth.com/self-enroll.
- Enter your first and last name, date of birth, and social security number.
- Set up your account by creating a user name, password, and security question.
Can I view a family member’s health record in My Knoxville Portal?
Parents can view their child’s medical record in My Knoxville Portal up to age 13. After age 13, the proxy access will need to be reauthorized by the child. Individuals that have Legal Guardianship or Durable Power of Attorney for a family member can request proxy access. An authorization form will need to be completed for each proxy access request. Proof of legal guardianship and durable power of attorney is required for authorization.
Proxy access cannot be granted through the self-enrollment process.
I don’t have any information in My Knoxville Portal account. Why?
You will only have medical information in your portal account if you have been seen at the hospital since October 14, 2013 or in the clinic since December 2, 2013. Previous medical information is “pre-loaded” into your health record prior to your visit, but that information is not loaded into your portal. Only information that has been recorded in our new electronic health record will be included in My Knoxville Portal. Additionally, to protect your privacy, not all medical information from your health record is released to the patient portal.
Why are my results listed in metric values?
It is common practice in healthcare to utilize the metric system. Unfortunately, we are unable to convert this data for viewing in My Knoxville Portal. If you would like to convert the values, please utilize one of the many conversion tools that can be found online.
My Knoxville Portal Features
When can I see test results in My Knoxville Portal?
Lab results will be available on My Knoxville Portal within 36 hours. This allows your healthcare provider to review the results and contact you directly, if needed.
Are all test results shared electronically via My Knoxville Portal?
Test results of a sensitive nature are not released to My Knoxville Portal.
Will My Knoxville Portal allow me to make online prescription renewal requests?
Unfortunately, My Knoxville Portal will not allow patients to make online prescriptions renewal requests. Please call your pharmacy to request a prescription refill.
Will My Knoxville Portal allow me to make online appointment requests?
Yes. You can request an appointment by visiting My Knoxville Portal and clicking on “Request an Appointment”. You will enter in your desired appointment time and will receive a secure electronic message or phone call back to confirm your appointment.
Where will secure messages sent through My Knoxville Portal go?
When you select a provider to contact in My Knoxville Portal, the message will be sent through your electronic medical record to that provider’s clinic.
How soon will I hear back from my care team after sending a secure message?
You will receive a response within one business day (Monday through Friday, 8 a.m. to 5 p.m.).
Are there situations where I shouldn’t use online messaging through My Knoxville Portal?
Yes. Please call us at (641) 842-7211 instead of using online messaging for any of the following purposes:
- You need to see a physician today
- You need a prescription filled today
- You need to cancel or reschedule an appointment in the next 24 hours
What should I do if corrections to my health record are needed?
If you feel corrections to your health record are needed, please contact Quality Assurance at 641-842-1421.
Can I use My Knoxville Portal to communicate an emergency?
No. My Knoxville Portal should not be used to communicate an emergency. If you have a true emergency, please call 911.
I forgot my password. What should I do?
Passwords can be reset without having to contact KHC. Please visit the login page and click on the Forgot Password link to reset your password.
Is My Knoxville Portal secure?
Knoxville Hospital & Clinics takes great care to ensure your health information is kept private and secure. The authorization process is controlled through a secure invitation process, personal IDs, and passwords.
Who is Cerner?
Cerner is a Kansas City based company that provides Knoxville Hospital & Clinics with the Electronic Health Record used by our doctors and nurses during your visit or hospital stay. This electronic system has replaced the “paper charting” system of the past.
I want to “Bookmark” or set a “Favorite” link to the My Knoxville Portal Login page. What is the best link to save?
Please call 641-842-2151 and ask to speak with the IT Help Desk.