Billing Information & Policies

Creating an environment of committed care and compassion is one of our top priorities. Visitors play an important role in this process, and we hope the following information is helpful to you. Whether you are a patient or a visitor at Knoxville Hospital & Clinics. We understand the inconvenience, but we want to make sure we protect your records.

Anonymous Confidential Compliance and Integrity Line

To report a compliance issue, please call the confidential integrity line at (866) 477-4661.

Bill Questions - Payments - Collections - Financial Assistance

Thank you for choosing Knoxville Hospital & Clinics for your health care needs. There are several important things that you should know about your financial responsibilities.


Please take a moment to view the following forms and documents at Knoxville Hospital & Clinics.

Frequently Asked Questions

Patient education is an integral part of quality healthcare at Knoxville Hospital & Clinics. Education about the health care system will assist you and your family or friends to make well-informed health care decisions.

hawk-i Insurance Program

Free or low cost health care coverage is available for children 0-19 years of age, provided by hawk-i (Healthy and Well Kids in Iowa).

For more information contact: (641) 828-2238

Nondiscrimination and Accessibility Requirements

Discrimination is Against the Law. Knoxville Hospital & Clinics complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Patient Rights and Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Safe Haven Law

Knoxville Hospital & Clinics provides safe haven to confused young mothers The Safe Haven Act is an Iowa law that allows parents, or another person who has the parent authorization, to leave an infant up to 14 days old at a hospital or health care facility without the fear of being arrested or going to court.


The Senior Health Insurance Information Program (SHIIP) is a confidential service of the State of Iowa that helps Iowans make informed decisions about Medicare and other health coverage.

Your Rights and Protections Against Surprise Medical Bills

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.