Knoxville Hospital and Clinics strive to be your healthcare destination, building on compassion and innovation. We are committed to faithfully providing exceptional healthcare. The values we hold true are Teamwork, Innovation, Compassion, Integrity, Service, and People-Centered.
This is a Full-Time position working Monday-Friday 40 hours a week.
The manager of patient access/admitting is responsible for the overall management of the access/admitting department. Responsible for managing and directing the admissions process in a hospital for inpatient and outpatient services. Manages and supervises admission staff. Responsible for assisting patients and families with navigating the facility.
Essential Functions
- Directly responsible for the daily management and training of admissions personnel.
- Provides quality review and feedback in a timely manner.
- Implement and monitor policies and procedures.
- Promote professional growth of admissions personnel.
- Effectively delegates and holds staff accountable.
- Maintains a proactive approach with addressing/implementing changes impacting the various processes of the Admissions department.
- Maintains an active role in selection, training, recognition, performance evaluations, and disciplinary actions for department staff.
- Supervises operations effectively, effective follow-through and follow-up; takes accountability; solves problems, implements solutions.
- Provides a comprehensive, coordinated and seamless service to patients.
- Assists the patient through the registration process.
- Obtains current and accurate demographic and insurance information.
- Validates the status of insurance and determines the amount to be covered by private carrier.
- Makes appropriate referrals to assist the uninsured population.
- Collects required fees and co-pays.
- Verifies participation in managed care programs as well as authorization for hospital service with primary care provider.
- Scheduling of registration staffing.
- Liaison between schedulers and registration personnel
- Coordinates insurance verification for patients.
- Ensures that pre-authorizations are completed in a timely fashion for all specialty services and orthopedic patients.
- Provides price transparency for all areas.
- Other duties may be assigned as needed.
Job Requirements
- High school graduate with associate’s degree required.
- Exceptional Customer Service Skills
- Excellent computer and data entry skills essential
- Supervisory or management experience required.
- Required to complete all annual competency training and maintain license and/or certification.
This is a Full-Time position and is eligible for benefits such as medical, dental, vision, company paid benefits for employee life, employee AD&D, short- term and long-term disability, retirement plan with company match up to 6%, flexible spending accounts, accrued hours for vacation and sick, and paid holidays.
