Knoxville Hospital and Clinics strive to be your healthcare destination, building on compassion and innovation. We are committed to faithfully providing exceptional healthcare. The values we hold true are Teamwork, Innovation, Compassion, Integrity, Service, and People-Centered.
This is a PRN (as needed) position. Must work a minimum of two Saturdays a month.
Under the general supervision of the Registration Coordinator the Registration Clerk is responsible for all registration, pre-admission and admission functions for all types of patients.
Essential Functions
- Has initial contact with the patient and is responsible for providing a comprehensive, coordinated and seamless service to patients.
- Assists the patient through the registration process.
- Obtains current and accurate demographic and insurance information.
- Validates the status of insurance and determines the amount to be covered by private carrier.
- Makes appropriate referrals to assist the uninsured population.
- Collects required fees and co-pays.
- Verifies participation in managed care programs as well as authorization for hospital service with primary care provider.
- Obtaining proper signatures and process patient changes, including discharges, ensuring that all signatures, billing forms, and information are on file prior to patients’ release.
- Prepares patient receipts and balances cash drawer.
- Performs telephone duties as required and routes calls to appropriate staff.
- Maintains an overall understanding of hospital functions and escort patients and public to the proper destination.
Job Requirements
- High School Graduate or GED required
- Mandatory Reporter Training
- Computer use, data entry experience required
- Insurance knowledge is preferred
- Exceptional Customer Service skills required
This position is eligible for retirement plan enrollment.
