Knoxville Hospital and Clinics strive to be your healthcare destination, building on compassion and innovation. We are committed to faithfully providing exceptional healthcare. The values we hold true are Teamwork, Innovation, Compassion, Integrity, Service, and People-Centered.
This is a Full-Time position working 3 12-hour shifts 7pm-7:30am, and every third weekend.
The Ward Clerk is a specially trained assistant in the nursing unit who is responsible for the clerical and receptionist functions of the unit. The Ward Clerk monitors telemetry / EKG tracings. They should reflect an atmosphere of calmness and professionalism to patients, visitors, and other health team members through a courteous and tactful approach. The Ward Clerk works cooperatively with other members of the health care team to assist in the attainment of patient goals and to provide a clean, safe and pleasant environment. This position works under the direction of the department Nursing Manager.
Essential Functions
- Promptly answers telephone calls and routes call appropriately and in a timely manner.
- Consistently demonstrates competence and proficiency in Ward Clerk responsibilities and procedures.
- Consistently demonstrates orderliness, neatness, and accuracy in all aspects of work.
- Consistently demonstrates an awareness and understanding of correct and current unit policies and procedures and techniques to accomplish was clerk duties appropriately.
- Regularly reviews work in progress to ensure that all responsibilities are expeditiously carried out and properly recorded.
- Monitors patient telemetry, documents and reports alarms, and patient changes to nurse as needed.
- Communicates patient information, especially changes in condition and/or prescribed plan of care to appropriate nurses in a timely manner and documents as required.
- Maintains health testing requirements.
- Maintains current certifications / training in BCLS. Completes required competencies annually.
- Attends required unit meetings and in-services or reads minutes.
- Adheres to KHC compliance policies.
Job Requirements
- High School graduate or equivalent.
- Completion of telemetry monitoring course.
- Previous patient care experience, telephone, clerical and computer experience required.
- Current BCLS certification, must be able to read, write and follow written or oral instructions.
- Current Child and Adult Mandatory Reporter certification.
- Must display a high degree of empathetic understanding and kindness towards patients and visitors.
- Must be able to accept direction from nursing supervisors.
- Must possess friendly attitude and excellent customer service.
- Required to complete all annual competency training and maintain license and/or certification.
This is a Full-time position and is eligible for benefits for medical, dental, vision, flexible spending accounts, retirement plan with company match of up to 6%, accrued hours for vacation and sick time, paid holidays, and company benefits for employee life, employee AD&D, short term and long-term disability.
